Yes. Caregivers go through a verification process that includes confirming their identity, criminal record status, experience, documents, and other information required to create a profile on the platform.

When making a reservation, you complete a form describing the senior's needs. You specify the scope of assistance, care hours, important health information, the senior's preferences, and any additional notes for the caregiver. This information is shared with the caregiver through Seeniorum as part of the reservation.

Yes. Communication regarding the reservation, scope of care, and service arrangements takes place through Seeniorum. This keeps the process transparent, organised, and safe for both the family and the caregiver.

Payment is processed through Seeniorum. Before confirming your reservation, you can see the cost of the service, the date, and the selected scope of care.

Yes. You can choose hourly, daily, weekend, weekly, or long-term care — depending on caregiver availability.

Seeniorum does not replace a doctor or emergency services. Medical, nursing, or physiotherapy services can only be provided by individuals with the appropriate qualifications.

Yes. After a completed care session, the caregiver adds a report with a basic summary of activities performed and important information about the senior.

Yes. If the caregiver is available, you can book further appointments and continue working together through Seeniorum.

If life or health is at risk, contact the emergency number 112 immediately. Seeniorum is not an emergency or medical intervention service.

Yes. After making a reservation, you can share additional organisational details through Seeniorum so the caregiver can prepare appropriately for the service.