Regulation
TERMS AND CONDITIONS OF THE SEENIORUM PLATFORM
effective as of: [09.07.2026 r.]
§ 1. General Provisions
1. These Terms and Conditions define the rules for using the Seeniorum online platform available at: seeniorum.com, including the rules for creating accounts, publishing Caregiver profiles, searching for Caregivers, booking care services, handling payments, post-visit reports, complaints, and using services provided electronically.
2. The administrator and operator of the Seeniorum Platform is:
Łukasz Kuca BDB Investments
ul. Nowomiejska 9
96-100 Skierniewice
Poland
tel.: +48 604 238 369
e-mail: admin@seeniorum.com
Tax Identification Number / NIP: 8361821946
REGON: 100613432
entered in the Central Registration and Information on Business of the Republic of Poland.
3. Seeniorum is an online platform enabling Clients to search for, compare, contact, and enter into agreements with independent Caregivers.
4. Seeniorum is not an entity providing care services. Seeniorum does not employ Caregivers, does not assign them to work, does not direct their work, does not exercise employer supervision over the performance of care, does not bear responsibility for the manner in which care is performed by a Caregiver, and is not a party to the care services agreement concluded between the Client and the Caregiver.
5. The agreement concerning a specific care service is concluded exclusively between the Client and the Caregiver. Seeniorum provides technical tools used to conclude and handle such agreement, including the Caregiver profile, availability calendar, booking system, communication, payments, reports, and review system.
6. Seeniorum is not an employment agency, temporary work agency, medical entity, care facility, nursing home, care and treatment facility, nursing company, emergency service provider, or insurer.
7. Seeniorum does not insure Caregivers, does not pay taxes on their behalf, does not pay social security contributions, health insurance contributions, or any other public charges on their behalf, unless mandatory provisions of law impose on Seeniorum a specific informational, record-keeping, reporting, or disclosure obligation.
8. Each person using the Platform is required to read these Terms and Conditions before using the Platform. Use of the Platform constitutes acceptance of these Terms and Conditions.
9. These Terms and Conditions are made available free of charge in a manner allowing them to be obtained, reproduced, and stored.
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§ 2. Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:
1. Administrator — Łukasz Kuca BDB Investments, operating the Seeniorum Platform.
2. Seeniorum or Platform — the online service available at seeniorum.com, used to connect Clients and Caregivers and to handle bookings of care services.
3. Client — a natural person, legal person, or organisational unit using the Platform to find a Caregiver, make a booking, or conclude a care services agreement with a Caregiver.
4. Senior — the person for whom care services are to be performed by the Caregiver. The Senior may also be the Client if they use the Platform independently.
5. Caregiver — an independent person offering care services through the Platform for the benefit of the Client or Senior.
6. Parties to the Care Agreement — the Client and the Caregiver.
7. Account — an individual Client or Caregiver panel within the Platform.
8. Caregiver Profile — a public or partially public Caregiver profile containing information about the Caregiver, in particular name, photo, experience description, scope of services, location, availability, rates, reviews, verification labels, and required video.
9. Caregiver Video — a mandatory presentation recording of the Caregiver published or made available on the Platform, allowing the Client to initially get to know the Caregiver. The absence of an up-to-date Caregiver Video may prevent publication of the Profile or accepting bookings.
10. Care Service — a service performed directly by the Caregiver for the Client or Senior, in particular assistance with daily functioning, companionship, organisational support, reminders about daily activities, assistance with shopping, walking, meals, or other activities agreed between the Client and the Caregiver.
11. Additional Services — additional services available through the Platform, such as Care Coordinator, nurse, physiotherapist, shopping, cleaning, or other services indicated on the Platform. Additional Services may be provided by the Caregiver, Administrator, or external provider, according to the information displayed for the given service.
12. Care Coordinator — an additional service consisting of organisational support in communication between the Client, Senior, and Caregiver. The Care Coordinator may remain in regular contact with the Senior and the Client’s family for organisational purposes, but does not assume the Caregiver’s responsibility for the performance of the Care Service or the Client’s responsibility for providing true and complete information about the Senior.
13. Booking — an order for a Care Service made by the Client through the Platform.
14. Care Agreement — an agreement concluded directly between the Client and the Caregiver for the performance of a Care Service.
15. Caregiver Remuneration — the amount due to the Caregiver from the Client for the performance of the Care Service.
16. Service Fee — the remuneration due to the Administrator for providing the Platform, handling bookings, payments, communication, reports, review system, and other Platform functions.
17. Post-Visit Report — a report completed by the Caregiver after each completed visit or care period, forming the basis for confirmation of performance of the Care Service and payment of the Caregiver Remuneration.
18. Client Objections — comments submitted by the Client regarding the performance of the Care Service, Post-Visit Report, duration of care, scope of activities performed, quality of service, or conduct of the Caregiver.
19. Payment Operator — an external entity handling electronic payments on the Platform.
20. Content — all data, photos, videos, descriptions, messages, reviews, reports, documents, and other materials added to the Platform by the Client or Caregiver.
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§ 3. Legal Nature of the Platform
1. Seeniorum acts as an intermediary online platform.
2. Seeniorum enables Clients to:
a) search for Caregivers,
b) view Caregiver Profiles,
c) compare Caregivers according to criteria available on the Platform,
d) make Bookings,
e) make payments,
f) receive Post-Visit Reports,
g) submit reviews,
h) submit complaints regarding the operation of the Platform,
i) submit Objections regarding the Care Service.
3. Seeniorum enables Caregivers to:
a) create an Account,
b) create and publish a Caregiver Profile,
c) add a Caregiver Video,
d) present availability and rates,
e) accept Bookings,
f) communicate with the Client,
g) add Post-Visit Reports,
h) receive Caregiver Remuneration in accordance with these Terms and Conditions,
i) use the review system.
4. Seeniorum does not guarantee that the Client will find a Caregiver, that a specific Caregiver will be available, the quality of the Care Service, the result of the Care Service, the safety of the Senior during the performance of the Care Service, or the absence of damage on the part of the Client, Senior, or third parties.
5. Seeniorum does not guarantee the Caregiver obtaining Bookings, minimum remuneration, a fixed number of Clients, continuity of assignments, a specific position in search results, or uninterrupted access to the Platform.
6. Seeniorum may use labels such as “Verified”, “Verified+”, “Verified Caregiver”, or similar. Such labels only confirm that specific verification activities have been performed by the Platform. They do not constitute a guarantee of proper performance of the Care Service, guarantee of the Caregiver’s qualifications, warranty, professional certification, or assumption of responsibility by Seeniorum for the actions or omissions of the Caregiver.
7. The Client acknowledges that the final decision to choose a Caregiver belongs solely to the Client and should be made after the Client’s independent assessment of the Caregiver Profile, reviews, Caregiver Video, scope of services, experience, availability, price, and individual needs of the Senior.
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§ 4. Technical Conditions for Using the Platform
1. To use the Platform, the following are required:
a) a device with Internet access,
b) an up-to-date web browser,
c) an active e-mail address,
d) a telephone number, if required for booking, contact, or verification,
e) enabled cookies, if necessary for the proper operation of the Platform,
f) the ability to use electronic payments, if the Client makes a Booking.
2. The Client and Caregiver are required to use the Platform in accordance with the law, these Terms and Conditions, good practices, and the intended purpose of the Platform.
3. It is prohibited to provide unlawful, false, misleading Content, Content infringing personal rights, rights of third parties, containing third-party data without a legal basis, inciting violence, discrimination, fraud, circumvention of the Platform, or provision of unlawful services.
4. The Administrator may temporarily restrict access to the Platform due to technical reasons, security, maintenance, updates, failures, force majeure, or actions of third parties for which the Administrator is not responsible.
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§ 5. Client Account
1. The Client may create a Client Account through the form available on the Platform.
2. The Client is required to provide true, current, and complete data.
3. The Client is responsible for the accuracy of data provided on the Platform, in particular data concerning:
a) their identity,
b) contact details,
c) address where the Care Service is to be performed,
d) Senior’s data,
e) Senior’s health condition, fitness, behaviour, needs, and limitations,
f) housing conditions,
g) presence of animals, third parties, cameras, alarms, or other circumstances relevant to the Caregiver,
h) scope of expected activities.
4. The Client declares that they are authorised to provide the Platform and the Caregiver with the Senior’s data and data concerning the Senior’s needs, including information that may include sensitive data, if necessary for the performance of the Care Service.
5. If the Senior is not the Client, the Client is responsible for obtaining the required consents of the Senior or having another legal basis to act on their behalf or for their benefit.
6. The Client bears full responsibility for the consequences of providing false, incomplete, or outdated information about the Senior, the place where the Care Service is to be performed, or the expected scope of activities.
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§ 6. Caregiver Account
1. The Caregiver may create a Caregiver Account after accepting these Terms and Conditions and providing the data required by the Platform.
2. The Caregiver is required to provide true, current, and complete data concerning their identity, experience, qualifications, availability, scope of services, rates, tax status, and professional status.
3. The Caregiver declares that:
a) they have full legal capacity,
b) they may legally provide the services they offer,
c) they have the experience, skills, and health condition allowing them to perform the offered services,
d) they are not subject to any prohibition from providing care services, working with elderly persons, working with dependent persons, or having contact with persons requiring care,
e) all information posted in the Caregiver Profile is true, current, and not misleading,
f) they will independently settle all due taxes, contributions, public charges, and other public-law obligations,
g) they understand that Seeniorum is not their employer, principal, tax remitter, contribution payer, supervisor, or insurer.
4. The Caregiver is required to add an up-to-date Caregiver Video if the Platform requires it. The video should present the Caregiver in a reliable, truthful, and non-misleading manner.
5. The Administrator may refuse to publish the Caregiver Profile or restrict its visibility if the Caregiver fails to add the required Caregiver Video, fails to pass the required verification, provides incomplete data, refuses to provide required information, or there are justified doubts as to their safety, reliability, or compliance with the law.
6. The Caregiver bears full responsibility for the performance of the Care Service, including their actions, omissions, punctuality, conduct, manner of communication, diligence, safety of performed activities, and damage caused to the Client, Senior, or third parties.
7. The Caregiver is not authorised to entrust the performance of the Care Service to another person without the Client’s express consent and without such change being handled through the Platform.
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§ 7. Verification of Caregivers
1. The Administrator may verify Caregivers within the scope and in the manner determined by the Platform, in particular by:
a) verifying personal data,
b) verifying telephone number and e-mail address,
c) analysing documents or statements provided by the Caregiver,
d) analysing professional experience,
e) analysing the Caregiver Video,
f) conducting a verification interview,
g) checking activity history on the Platform,
h) analysing Client reviews.
2. The Administrator may require the Caregiver to provide additional documents, statements, or information if justified by the safety of Clients, Seniors, the Platform, or legal obligations of the Administrator.
3. Verification of the Caregiver is organisational and platform-related in nature. It does not mean that the Administrator guarantees the truthfulness of all information provided by the Caregiver, the absence of risk connected with the performance of the Care Service, the absence of damage, the absence of violations, the quality of services, or the compliance of the Caregiver’s actions with the Client’s expectations.
4. The Caregiver is required to immediately update the data and documents provided to the Platform.
5. If, after verification, it turns out that the Caregiver provided false, outdated, incomplete, or misleading data, the Administrator may immediately suspend or delete the Caregiver Account, cancel active Bookings, withhold payment of funds until the matter is clarified, and pursue claims under general rules.
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§ 8. Status of the Caregiver and Tax Obligations
1. The Caregiver provides Care Services as an independent entity.
2. The Caregiver may act as an entrepreneur or as a person not conducting business activity, provided that the law allows them to provide such services under the relevant model.
3. The Caregiver is required to indicate their status on the Platform, in particular whether they act as an entrepreneur or as a person not conducting business activity.
4. Information about the Caregiver’s status may be visible to the Client before making a Booking.
5. The Client acknowledges that if the Caregiver is not an entrepreneur, consumer protection regulations may not apply to the Care Agreement concluded between the Client and the Caregiver.
6. The Caregiver is independently responsible for:
a) legality of providing services,
b) proper settlement of income tax, VAT, social security contributions, health insurance contributions, and other charges, if due,
c) issuing an invoice, bill, receipt, or other document if required by law,
d) holding required permits, qualifications, medical examinations, insurance, or registrations, if required,
e) complying with regulations concerning personal data protection, confidentiality, personal rights, and secrecy.
7. Seeniorum does not provide the Caregiver with tax, accounting, insurance, or legal advice concerning their individual settlements.
8. Seeniorum may collect, store, verify, and provide competent authorities with the Caregiver’s data and transaction information if required by law, in particular regulations concerning reporting obligations of digital platform operators.
9. Providing the Caregiver’s data to public authorities under applicable law does not mean that Seeniorum assumes the obligation to settle taxes, contributions, or other dues of the Caregiver.
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§ 9. Conclusion of the Care Agreement
1. The Care Agreement is concluded directly between the Client and the Caregiver.
2. The Care Agreement is concluded upon fulfilment of the conditions indicated on the Platform, in particular:
a) selection of the Caregiver by the Client,
b) selection of the date, scope, and place of the Care Service,
c) acceptance of the price,
d) acceptance of these Terms and Conditions,
e) confirmation of the Booking by the Caregiver or automatic confirmation where such function is enabled,
f) payment by the Client, if payment in advance is required.
3. Seeniorum is not a party to the Care Agreement.
4. The only parties to the Care Agreement are the Client and the Caregiver.
5. Any claims regarding the performance or non-performance of the Care Service should be directed by the Client first to the Caregiver, with the possibility of using Platform tools to submit Objections.
6. Seeniorum may provide the Parties with auxiliary tools for communication, submitting Objections, providing the Post-Visit Report, withholding payment, or amicably clarifying a dispute, but this does not mean that Seeniorum assumes responsibility for the Care Service.
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§ 10. Scope of Care Services
1. The scope of the Care Service results each time from the Booking, service description, arrangements between the Client and the Caregiver, and information provided by the Client.
2. Unless expressly agreed otherwise and unless the Caregiver holds the required qualifications, the Care Service does not include:
a) medical services,
b) diagnosis, treatment, medical rehabilitation, or nursing care requiring medical qualifications,
c) administration of medicines requiring medical qualifications,
d) injections, drips, specialist dressings, or other medical procedures,
e) medical transport,
f) emergency activities exceeding basic reaction in an emergency situation,
g) activities requiring special authorisations, permits, or qualifications which the Caregiver does not hold.
3. The Client may not require the Caregiver to perform activities that are unlawful, dangerous, humiliating, infringe the Caregiver’s dignity, exceed the Booking, or require qualifications which the Caregiver does not hold.
4. The Caregiver has the right to refuse to perform an activity that:
a) is unlawful,
b) endangers the life or health of the Caregiver, Senior, or third parties,
c) exceeds the agreed scope of the Care Service,
d) requires qualifications which the Caregiver does not hold,
e) was not disclosed before the Booking and materially changes the risk or nature of the service.
5. In the event of a sudden threat to the life or health of the Senior, the Caregiver should immediately call the relevant emergency services and inform the Client, if possible. Seeniorum is not an emergency service and does not replace the emergency number 112.
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§ 11. Obligations of the Client
1. The Client is required to:
a) provide true, complete, and current information,
b) accurately describe the Senior’s needs,
c) inform the Caregiver about the Senior’s health condition, limitations, behaviour, allergies, medications, risks, infectious diseases, memory disorders, aggression, mobility difficulties, or other circumstances relevant to safety,
d) ensure safe conditions for the performance of the Care Service,
e) provide the Caregiver with access to the place where the service is to be performed,
f) indicate a contact person available during the performance of the Care Service,
g) secure valuables, documents, cash, medicines, weapons, dangerous substances, and other items requiring special protection,
h) submit Objections to the Post-Visit Report without delay,
i) make payments exclusively through the Platform,
j) not circumvent the Platform.
2. The Client is responsible for the consequences of concealing or incorrectly describing circumstances relevant to the performance of the Care Service.
3. The Client is responsible for damage caused to the Caregiver as a result of unsafe conditions at the place where the Care Service is performed, false information, presence of aggressive persons or animals, lack of access to the premises, lack of a contact person, or other circumstances attributable to the Client, Senior, or household members.
4. The Client may not request the Caregiver to contact, accept payments, make arrangements, provide subsequent visits, or continue cooperation outside the Platform if contact with the Caregiver was established through the Platform.
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§ 12. Obligations of the Caregiver
1. The Caregiver is required to:
a) provide Care Services with due diligence,
b) arrive punctually at the place where the Care Service is to be performed,
c) perform only activities agreed with the Client,
d) maintain personal culture, respect, and confidentiality,
e) protect the dignity, privacy, and personal rights of the Senior,
f) not exploit the Senior’s dependency,
g) not accept money, gifts, loans, donations, or benefits from the Senior, unless it is a minor customary refreshment and does not violate these Terms and Conditions or the interests of the Senior,
h) not dispose of the Senior’s property without the Client’s express authorisation,
i) not perform medical activities without required qualifications,
j) immediately inform the Client of significant events during care,
k) complete a Post-Visit Report after each visit,
l) make settlements exclusively through the Platform,
m) not circumvent the Platform.
2. The Caregiver is responsible for damage caused to the Client, Senior, or third parties as a result of non-performance or improper performance of the Care Service, actions inconsistent with these Terms and Conditions, unlawful actions, negligence, wilful misconduct, breach of confidentiality, infringement of personal rights, or exceeding the agreed scope of the service.
3. The Caregiver is required to immediately inform the Client and the Platform of any inability to perform the Booking.
4. The Caregiver may not send another person to perform the Care Service in their place without the Client’s prior consent and without the change being handled through the Platform.
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§ 13. Bookings
1. The Client makes a Booking by selecting the Caregiver, date, hours, package, scope of service, and place where the Care Service is to be performed.
2. Availability visible in the Caregiver’s calendar is informative until the Booking is confirmed.
3. The Caregiver may accept or reject a Booking, unless automatic Booking confirmation is enabled on the Platform.
4. Before making a Booking, the Client is required to verify all data, including the date, address, price, scope of service, Caregiver Profile, Caregiver Video, and cancellation terms.
5. The Booking is effective after it is confirmed on the Platform and the required payment is made.
6. Communication between the Client and the Caregiver should take place through the Platform, unless the Platform provides other contact details for the purpose of performing a specific Booking.
7. Providing a telephone number, address, or other contact details after making a Booking does not authorise the Client or the Caregiver to arrange subsequent services outside the Platform.
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§ 14. Payments
1. Payments for Bookings are made through the Platform and the Payment Operator.
2. The Client is required to make payment in the amount visible before confirming the Booking.
3. The price visible on the Platform may include:
a) Caregiver Remuneration,
b) Service Fee,
c) fees for Additional Services,
d) payment operator fees, if charged,
e) taxes, if due under applicable law.
4. Seeniorum may charge the Service Fee to the Client, the Caregiver, or both parties, in accordance with the price list visible on the Platform.
5. Funds paid by the Client may be technically handled by the Payment Operator. Seeniorum is not a bank, payment institution, or electronic money institution, unless otherwise resulting from separate authorisations or the Payment Operator’s terms.
6. The Caregiver accepts that payment of the Caregiver Remuneration may be made only after the Care Service has been performed, the Post-Visit Report has been added, and there are no effective Client Objections.
7. Seeniorum generally initiates payment of the Caregiver Remuneration within 24 hours of uploading a complete Post-Visit Report, provided that the Client has not submitted Objections, no additional verification is necessary, there has been no breach of these Terms and Conditions, suspected fraud, circumvention of the Platform, damage, complaint, breach of law, or blockage by the Payment Operator.
8. If the Client submits Objections to the Post-Visit Report or performance of the Care Service, payment of the Caregiver Remuneration may be withheld until the matter is clarified.
9. Withholding payment does not mean that Seeniorum becomes a party to the dispute between the Client and the Caregiver.
10. In the event of a dispute, Seeniorum may make an organisational decision regarding further processing of payment on the Platform, in particular payment of all or part of the funds to the Caregiver, refund of all or part of the funds to the Client, or maintenance of the block until additional explanations are provided.
11. Seeniorum’s organisational decision concerning payment does not exclude the Client’s or Caregiver’s right to pursue claims directly against the other Party to the Care Agreement.
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§ 15. Post-Visit Report
1. The Caregiver is required to complete a Post-Visit Report after each completed visit or after each care period specified in the Booking.
2. The Post-Visit Report should contain at least:
a) date and hours of performance of the Care Service,
b) confirmation of the Caregiver’s presence,
c) scope of activities performed,
d) information about significant events,
e) possible comments regarding the Senior’s well-being,
f) information about problems or difficulties,
g) information about earlier completion, delay, or change in the scope of service, if any,
h) other information required by the Platform.
3. The Report should be reliable, truthful, specific, and not misleading.
4. The Caregiver should not include excessive medical data, intimate data, or information infringing the dignity of the Senior in the Report, unless necessary to reliably describe the performed Care Service, Senior’s safety, settlement of the service, or reporting of a significant event.
5. Failure to submit the Post-Visit Report may result in withholding payment of the Caregiver Remuneration.
6. The Client should review the Post-Visit Report immediately after it is made available.
7. The Client may submit Objections to the Post-Visit Report or performance of the Care Service within 24 hours of the Report being made available on the Platform, unless the Platform indicates another deadline for a given type of Booking.
8. Failure to submit Objections within the above deadline may be treated as confirmation that the Care Service was performed in accordance with the Report and as the basis for payment of the Caregiver Remuneration.
9. If Objections are submitted, Seeniorum may ask the Client and Caregiver for additional explanations, documents, photos, messages, or other information necessary for organisational handling of the dispute.
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§ 16. Cancellation of Bookings and Changes of Dates
1. The Client and the Caregiver may cancel a Booking under the rules indicated on the Platform.
2. Unless specific cancellation terms provide otherwise, the following rules apply:
a) cancellation by the Client more than 48 hours before the start of the Care Service — refund of payment less non-refundable Payment Operator costs, if any,
b) cancellation by the Client between 24 and 48 hours before the start of the Care Service — possibility of deducting part of the price for the Caregiver’s readiness and Platform costs,
c) cancellation by the Client less than 24 hours before the start of the Care Service — possibility of charging the Client all or a substantial part of the price,
d) Client’s failure to appear, lack of access to the place where the service is to be performed, or inability to perform the service for reasons attributable to the Client or Senior — possibility of charging the Client the full price.
3. If the Caregiver cancels the Booking without a valid reason, the Client may receive a refund or, if the Platform provides such option, choose another Caregiver.
4. A Caregiver who frequently cancels Bookings, is late, fails to appear for visits, or violates these Terms and Conditions may have the visibility of their Profile restricted, their Account suspended, or their Account deleted.
5. Changing the Booking date requires making the change through the Platform or express confirmation by both Parties in a manner that can be documented.
6. Arrangements concerning a change of date made outside the Platform are not binding on Seeniorum and may be treated as an attempt to circumvent the Platform.
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§ 17. Consumer Right of Withdrawal
1. If the Client is a consumer, they have the right to withdraw from the agreement for electronic services concluded with the Administrator within 14 days from the date of its conclusion, unless the law provides for an exception.
2. The right to withdraw from the agreement for electronic services concluded with the Administrator applies to services provided by the Administrator and not to the Care Agreement concluded directly with the Caregiver.
3. In the case of a Booking of a Care Service to be performed before the expiry of 14 days, the Client may be asked to consent to the commencement of service provision before the expiry of the withdrawal period and to acknowledge the legal consequences of such consent.
4. If the Care Service has been fully performed with the Client’s express consent before the expiry of the withdrawal period, the Client may lose the right to withdraw from that specific service to the extent provided by law.
5. A model withdrawal form may constitute an appendix to these Terms and Conditions or be available on the Platform.
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§ 18. Prohibition of Circumventing the Platform
1. The Client and the Caregiver undertake not to circumvent the Platform.
2. Circumvention of the Platform includes in particular:
a) arranging Care Services outside the Platform with a person met through the Platform,
b) proposing payment in cash, by private bank transfer, BLIK, Revolut, or otherwise outside the Platform,
c) providing contact details for the purpose of making a booking outside the Platform,
d) arranging a reduced scope of Booking on the Platform and making additional payment outside the Platform,
e) arranging subsequent visits outside the Platform after the first contact through the Platform,
f) publishing in the Profile, Caregiver Video, messages, photos, or descriptions a telephone number, e-mail address, links to social media profiles, websites, or other data used to circumvent the Platform,
g) encouraging the other Party to cancel a Booking and perform the service privately,
h) creating fictitious Bookings to exchange contact details,
i) taking other actions aimed at depriving Seeniorum of the due Service Fee.
3. The prohibition of circumventing the Platform applies during the use of the Platform and for 24 months from the last contact between the Client and Caregiver established through the Platform.
4. Breach of the prohibition of circumventing the Platform constitutes a material breach of these Terms and Conditions.
5. In the event of breach of the prohibition of circumventing the Platform by the Caregiver, the Administrator may:
a) immediately suspend the Caregiver Account,
b) delete the Caregiver Profile,
c) cancel active Bookings,
d) withhold payments until the matter is clarified,
e) reduce the visibility of the Profile,
f) claim from the Caregiver a contractual penalty of PLN 5,000 for each breach, and if the value of services performed or arranged outside the Platform is higher — a contractual penalty of 30% of the value of such services,
g) claim damages exceeding the amount of the contractual penalty if the Administrator’s damage is higher.
6. In the event of breach of the prohibition of circumventing the Platform by the Client, the Administrator may:
a) suspend the Client Account,
b) refuse to handle subsequent Bookings,
c) disable access to selected Platform functions,
d) refuse to participate in amicable clarification of disputes resulting from services performed outside the Platform,
e) pursue claims under general rules to the broadest extent permitted by law.
7. If the Client is not a consumer, breach of the prohibition of circumventing the Platform may result in an obligation to pay a contractual penalty of PLN 5,000 for each breach, and if the value of services performed or arranged outside the Platform is higher — a contractual penalty of 30% of the value of such services.
8. Services arranged or paid for outside the Platform are not covered by Platform support, the Post-Visit Report system, the Objections system, reviews, payment support, possible organisational assistance, or any other Seeniorum functions.
9. The Client and Caregiver acknowledge that circumventing the Platform increases the risk of lack of evidence, lack of settlement, lack of report, inability to withhold payment, lack of organisational assistance, and disputes between the Parties.
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§ 19. Liability of Seeniorum
1. Seeniorum is responsible only for the proper provision of the Platform’s electronic services to the extent resulting from these Terms and Conditions and mandatory provisions of law.
2. To the fullest extent permitted by law, Seeniorum is not liable for:
a) actions or omissions of the Caregiver,
b) actions or omissions of the Client,
c) actions or omissions of the Senior, household members, guests, neighbours, third parties, or animals,
d) quality, result, timeliness, safety, or manner of performance of the Care Service,
e) personal, property, or non-property damage arising during the performance of the Care Service,
f) deterioration of the Senior’s health, fall, injury, death, getting lost, wandering away, allergic reaction, medical event, or other random event,
g) theft, damage, loss, or destruction of property of the Client, Senior, Caregiver, or third parties,
h) false or incomplete information provided by the Client or Caregiver,
i) lack of Caregiver qualifications if the Caregiver provided false or misleading information,
j) violation of law by the Client or Caregiver,
k) taxes, contributions, insurance, permits, bills, invoices, or other obligations of the Caregiver,
l) content of private arrangements between the Client and Caregiver made outside the Platform,
m) services arranged, performed, or paid for outside the Platform,
n) lack of availability of a specific Caregiver,
o) errors, failures, or interruptions in the operation of the Payment Operator, banks, Internet providers, hosting providers, external systems, or other third parties,
p) lost profits, loss of reputation, loss of data, loss of revenue, loss of clients, or indirect damage, unless mandatory provisions of law provide otherwise.
3. Seeniorum is not liable for the Client’s choice of Caregiver.
4. Seeniorum is not liable for the Caregiver’s decision to accept or reject a Booking.
5. Seeniorum is not liable for whether the Care Service is appropriate for a specific Senior. Assessment of the Senior’s needs and selection of the appropriate Caregiver belong to the Client.
6. Nothing in these Terms and Conditions excludes Seeniorum’s liability to the extent such exclusion would be prohibited under mandatory provisions of law, in particular in the case of damage caused intentionally.
7. In the case of Clients who are not consumers, Seeniorum’s liability, if any, is limited to the amount of the Service Fee paid to Seeniorum in connection with the Booking to which the claim relates.
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§ 20. Liability of the Caregiver
1. The Caregiver bears full responsibility towards the Client, Senior, and third parties for the performance of the Care Service.
2. The Caregiver is responsible in particular for:
a) improper performance of the Care Service,
b) non-performance of the Care Service,
c) delay or early termination of the service without justification,
d) violation of the dignity, privacy, or personal rights of the Senior,
e) breach of confidentiality,
f) property damage,
g) personal injury,
h) unauthorised performance of medical activities,
i) concealment of lack of qualifications,
j) provision of false information in the Profile, Post-Visit Report, or communication with the Client,
k) breach of the prohibition of circumventing the Platform,
l) violation of tax, insurance, sanitary, labour, or other regulations applicable to their activity.
3. The Caregiver undertakes to release Seeniorum from liability towards the Client, Senior, or third parties if the claim results from the Caregiver’s action or omission, non-performance or improper performance of the Care Service, violation of law by the Caregiver, violation of these Terms and Conditions by the Caregiver, or provision of false information by the Caregiver.
4. If Seeniorum incurs costs, pays damages, penalties, compensation, refunds, legal service costs, or any other amount in connection with the Caregiver’s action or omission, the Caregiver undertakes to reimburse Seeniorum for the full value of such costs to the fullest extent permitted by law.
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§ 21. Liability of the Client
1. The Client is responsible for:
a) truthfulness and completeness of information provided to the Platform and the Caregiver,
b) choice of Caregiver,
c) ensuring safe conditions for the performance of the Care Service,
d) providing the Caregiver with necessary instructions,
e) informing about risks related to the Senior or place of service performance,
f) securing property, medicines, documents, and valuables,
g) behaviour of the Senior, household members, guests, and animals to the extent they remain under the Client’s influence or control,
h) payment of the price,
i) timely submission of Objections,
j) breach of the prohibition of circumventing the Platform.
2. The Client undertakes to release Seeniorum from liability if a claim of the Caregiver, Senior, or third party results from the Client’s action or omission, provision of false or incomplete information, violation of law, violation of these Terms and Conditions, or conditions of performing the Care Service.
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§ 22. Additional Services
1. The Platform may allow ordering Additional Services.
2. For each Additional Service, the Platform may indicate who performs it: the Caregiver, Administrator, or external provider.
3. If an Additional Service is performed by the Caregiver or an external provider, Seeniorum is not liable for its performance, unless mandatory provisions of law provide otherwise.
4. The Care Coordinator service, if available, is organisational and communication-related in nature. The Care Coordinator may remain in contact with the Senior and the Client’s family, assist in organising care, provide information, and support communication, but does not replace the Caregiver, doctor, nurse, rescuer, family member, or public services.
5. The Care Coordinator is not liable for the Caregiver’s activities, Senior’s health condition, medical decisions, emergency situations, or truthfulness of information provided by the Client or Caregiver.
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§ 23. Reviews and Ranking of Caregivers
1. The Client may submit a review of the Caregiver after the Care Service has been performed.
2. Reviews should be truthful, reliable, specific, and relate to an actually performed Care Service.
3. It is prohibited to submit false, sponsored but undisclosed, offensive reviews, reviews infringing personal rights, containing sensitive data, medical data, contact details, or unlawful content.
4. The Administrator may refuse to publish a review, remove a review, hide a review, or request its modification if it violates these Terms and Conditions, the law, personal rights, the Senior’s privacy, or principles of reliability.
5. The Administrator may mark reviews as originating from Clients who actually made a Booking through the Platform.
6. Search results and the order in which Caregivers are presented may depend in particular on:
a) location,
b) availability,
c) scope of services,
d) price,
e) number and quality of reviews,
f) average rating,
g) verification level,
h) completeness of the Profile,
i) presence of the Caregiver Video,
j) response speed,
k) Booking history,
l) number of cancellations,
m) compatibility of the Profile with the Client’s query,
n) safety and quality of using the Platform,
o) possible paid promotion, if clearly marked.
7. The Administrator does not guarantee the Caregiver any specific position in search results.
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§ 24. Content and Moderation
1. The Client and Caregiver are responsible for Content added to the Platform.
2. The Administrator may remove, block, restrict visibility of, or moderate Content that:
a) is unlawful,
b) violates these Terms and Conditions,
c) infringes personal rights,
d) infringes rights of third parties,
e) contains contact details used to circumvent the Platform,
f) contains medical or sensitive data to an excessive extent,
g) is misleading,
h) is false, aggressive, discriminatory, offensive, or dangerous,
i) threatens the safety of Clients, Seniors, Caregivers, or the Platform.
3. Violations concerning Content may be reported to: admin@seeniorum.com.
4. A report should contain:
a) identification of the Content concerned,
b) justification of the violation,
c) contact details of the reporting person,
d) statement on the truthfulness of the report.
5. The Administrator reviews reports within a reasonable time, taking into account the nature of the violation, risk to Seniors, Clients, Caregivers, and the Platform, and applicable law.
6. In the event of Account restriction, Content removal, or access suspension, the Administrator may provide the person concerned with information about the reasons for the decision, unless provisions of law, security, privacy of third parties, or prevention of abuse justify withholding full information.
7. The person affected by a moderation decision may submit an appeal to: admin@seeniorum.com.
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§ 25. Complaints Regarding the Platform
1. Complaints concerning the operation of the Platform may be submitted to: admin@seeniorum.com.
2. A complaint should contain:
a) name and surname or business name of the complainant,
b) e-mail address assigned to the Account,
c) description of the problem,
d) date of occurrence of the problem,
e) Booking number, if the complaint relates to a Booking,
f) expected method of resolving the matter.
3. The Administrator reviews complaints concerning the Platform within 14 days of receipt, unless the matter requires additional explanations.
4. If the complaint is incomplete, the Administrator may request that it be supplemented.
5. Complaints concerning the performance of the Care Service should be addressed to the Caregiver as the party to the Care Agreement.
6. Seeniorum may provide tools for submitting Objections against the Caregiver; however, handling such report does not mean that Seeniorum assumes responsibility for the performance of the Care Service.
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§ 26. Objections Regarding the Care Service
1. The Client may submit Objections regarding the Care Service through the Platform or to the Administrator’s e-mail address.
2. Objections should be submitted without delay, no later than within 24 hours of the Post-Visit Report being made available, unless the nature of the matter justifies later submission.
3. Objections should contain:
a) Booking number,
b) description of the event,
c) indication of what the Client disputes,
d) evidence, if the Client has any,
e) expected method of resolving the matter.
4. Submission of Objections may result in withholding payment of the Caregiver Remuneration.
5. The Caregiver is required to cooperate in clarifying the Objections.
6. Lack of cooperation by the Caregiver may result in the Objections being deemed probable for the purposes of the Platform’s organisational decision regarding payment, suspension of the Caregiver Account, or other consequences provided for in these Terms and Conditions.
7. Seeniorum may propose an amicable solution to the Parties but is not obliged to resolve a civil dispute between the Client and the Caregiver.
8. The Client and Caregiver retain the right to pursue claims directly against each other under general rules.
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§ 27. Suspension and Deletion of Account
1. The Administrator may suspend, restrict, or delete the Client’s or Caregiver’s Account in the event of:
a) violation of these Terms and Conditions,
b) violation of law,
c) provision of false data,
d) attempt to circumvent the Platform,
e) action to the detriment of Seeniorum, the Client, Senior, Caregiver, or third party,
f) suspicion of fraud, extortion, violence, theft, abuse, or threat to safety,
g) publication of unlawful Content,
h) lack of required verification,
i) lack of required Caregiver Video,
j) repeated complaints, cancellations, delays, or negative reviews,
k) lack of Post-Visit Reports,
l) violation of tax or reporting obligations if this affects the Platform,
m) lack of cooperation in clarifying reports.
2. Account suspension may take place immediately if required by the safety of Seniors, Clients, Caregivers, the Platform, or protection of the Administrator’s interests.
3. Deletion of the Account does not affect:
a) the obligation to pay due amounts,
b) liability for previous violations,
c) the obligation to settle Bookings,
d) the obligation of confidentiality,
e) the prohibition of circumventing the Platform,
f) the possibility of pursuing claims by the Administrator, Client, or Caregiver.
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§ 28. Confidentiality and Senior’s Data
1. The Caregiver is required to keep confidential all information concerning the Client, Senior, place of residence, health condition, family situation, property, habits, documents, photos, recordings, access codes, medicines, and other information obtained in connection with the Care Service.
2. The Caregiver may not use the Client’s or Senior’s data for any purpose other than performance of the Care Service.
3. The Caregiver may not publish photos, recordings, stories, descriptions, or other materials concerning the Client, Senior, or place where the Care Service is performed without the express consent of the authorised person.
4. The confidentiality obligation also applies after the end of using the Platform.
5. The Client is required not to publicly disclose the Caregiver’s private data, except in situations provided for by law or necessary to pursue claims.
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§ 29. Personal Data
1. The rules for processing personal data by the Administrator are set out in the Privacy Policy available on the Platform.
2. The Administrator processes personal data in particular for the purpose of:
a) maintaining Accounts,
b) handling Bookings,
c) enabling contact between the Client and Caregiver,
d) handling payments,
e) handling Post-Visit Reports,
f) handling complaints and Objections,
g) ensuring Platform security,
h) preventing abuse,
i) fulfilling legal, tax, accounting, and reporting obligations,
j) pursuing and defending claims.
3. The Client acknowledges that data necessary to perform the Care Service may be provided to the Caregiver.
4. The Caregiver acknowledges that data necessary to perform the Booking may be provided to the Client.
5. The Client and Caregiver are required to process the data of the other Party and the Senior only to the extent necessary to perform the Care Agreement, in accordance with the law and with confidentiality.
6. The Client is responsible for the legality of providing the Platform and the Caregiver with the Senior’s data.
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§ 30. Accounting Documents
1. Seeniorum issues accounting documents only in relation to its own services and its own remuneration, in particular the Service Fee.
2. Documents concerning the Caregiver Remuneration are issued by the Caregiver if required by law.
3. The Caregiver is responsible for properly documenting income obtained from Care Services.
4. The Client acknowledges that they may receive separate documents concerning the Service Fee and the Caregiver Remuneration, depending on the settlement model adopted on the Platform.
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§ 31. No Insurance of the Caregiver by Seeniorum
1. Seeniorum does not provide the Caregiver with social security insurance, health insurance, accident insurance, sickness insurance, civil liability insurance, or any other insurance.
2. The Caregiver is independently responsible for having insurance if they wish or are required to have it.
3. If the Platform requires the Caregiver to hold specific insurance, the Caregiver is required to maintain it throughout the period of providing Care Services.
4. Lack of Caregiver insurance does not result in Seeniorum assuming liability.
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§ 32. Provisions Concerning Non-Consumer Clients
1. In relations with Clients who are not consumers, Seeniorum’s liability is excluded to the fullest extent permitted by law.
2. In relations with Clients who are not consumers, Seeniorum is not liable for lost profits, indirect damage, business interruptions, loss of data, loss of reputation, or third-party claims.
3. In relations with Clients who are not consumers, Seeniorum’s total liability is limited to the amount of the Service Fee paid to Seeniorum in connection with the disputed Booking.
4. Disputes between Seeniorum and a Client who is not a consumer shall be resolved by the court having jurisdiction over the Administrator’s registered office.
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§ 33. Force Majeure
1. Seeniorum is not liable for non-performance or improper performance of obligations under these Terms and Conditions caused by force majeure.
2. Force majeure means an external event that is impossible or difficult to foresee and impossible to prevent, in particular network failures, failures of external systems, acts of war, riots, epidemics, decisions of public authorities, natural disasters, fires, floods, cyberattacks, failures of payment operators, failures of hosting providers, or Internet providers.
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§ 34. Changes to the Terms and Conditions
1. The Administrator may amend these Terms and Conditions for important reasons, in particular:
a) changes in law,
b) changes in Platform functions,
c) changes in the payment model,
d) change of Payment Operator,
e) need to increase security,
f) prevention of abuse,
g) change of price list,
h) change of Caregiver verification process,
i) change of reporting rules,
j) change of review or ranking rules.
2. The Administrator shall inform about changes to these Terms and Conditions through the Platform or by e-mail.
3. The amended Terms and Conditions apply from the date indicated by the Administrator, but not earlier than 14 days after notification of the change, unless:
a) the change is beneficial to the Client or Caregiver,
b) the change results from legal provisions,
c) the change is necessary for security reasons,
d) the change concerns new functions that do not affect acquired rights.
4. Bookings made before the amended Terms and Conditions enter into force shall be governed by the Terms and Conditions in force at the time of making the Booking, unless mandatory provisions of law provide otherwise or the change is beneficial to the Client.
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§ 35. Termination of the Electronic Services Agreement
1. The Client and Caregiver may resign from using the Platform at any time and submit a request to delete the Account.
2. Deletion of the Account is not possible or may be postponed if:
a) there are active Bookings,
b) payment settlement is pending,
c) a complaint or dispute is pending,
d) there is suspicion of violation of these Terms and Conditions,
e) data are necessary to fulfil legal, tax, accounting, reporting obligations, or to pursue claims.
3. The Administrator may terminate the agreement for provision of electronic services with 14 days’ notice.
4. The Administrator may terminate the agreement with immediate effect in the event of a material violation of these Terms and Conditions, law, Platform security, interests of Clients, Seniors, Caregivers, or the Administrator.
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§ 36. Contact
1. Contact with the Administrator is possible by e-mail at: admin@seeniorum.com.
2. In urgent matters related to the operation of the Platform, contact by telephone is possible at: +48 604 238 369.
3. Seeniorum is not an emergency number. In the event of a threat to life, health, or safety, the appropriate services should be contacted immediately, in particular by calling 112.
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§ 37. Final Provisions
1. These Terms and Conditions are governed by Polish law.
2. Matters not regulated by these Terms and Conditions shall be governed by generally applicable provisions of Polish law.
3. If any provision of these Terms and Conditions proves invalid, ineffective, or prohibited, this shall not affect the validity of the remaining provisions.
4. In the case of consumers, no provision of these Terms and Conditions limits rights granted to them by mandatory provisions of law.
5. These Terms and Conditions should be interpreted in a manner that most fully implements the model in which Seeniorum is an intermediary platform and the Care Agreement is concluded directly between the Client and the Caregiver.
6. The following may constitute appendices to these Terms and Conditions:
a) Privacy Policy,
b) Cookies Policy,
c) Price List,
d) Withdrawal Form,
e) Caregiver Verification Rules,
f) Review Rules,
g) Post-Visit Report Rules,
h) Terms and Conditions of the Payment Operator.