Help centre

Frequently asked questions

Find answers to common questions about care, bookings and payments. We are here to help your family.

For clients

How do I choose the right caregiver?
You can filter caregiver profiles by location, experience, price and availability. Each profile includes a description, reviews from other families and a short intro video to help you decide.
Can I meet the caregiver before booking?
The intro video on the caregiver profile lets you get to know the candidate first. If needed, contact us to arrange details for a longer recruitment process for ongoing care.
What are caregivers' working hours?
Caregivers set their own availability in the calendar. You can book visits for a few hours a day, on weekends, or even 24-hour care if the caregiver offers it.

Payments

What payment methods are available?
We support secure online payments, cards and instant transfers. Payment is collected when you book and held in escrow until the visit is completed.
Is the price on the profile final?
Yes, the hourly care rate is clearly stated. The total cost depends on the number of hours and any add-on services (such as shopping or light housekeeping) you choose when booking.

Reports

What if I do not receive a report after a visit?
The caregiver must add a report within 24 hours of the visit. If they do not, please contact our support team — we will hold the payout until the matter is resolved.

Safety

How are caregivers verified?
Every caregiver goes through multi-step verification: identity, experience, qualifications and a criminal record check. We also verify references from previous families.

Senior care across Poland

Whether you need support in a large city or a smaller town — our verified caregivers are available where you need them most.

WarsawKrakowWrocławGdańskPoznań...and many more

Didn't find your answer?

Contact our support team. We are happy to answer any question.