Cooperation rules for caregivers
Learn the rules for creating a profile, accepting bookings, providing care, adding reports and settling payments.
01 Key rules
Honest profile
Caregivers provide truthful information about themselves, experience, qualifications and scope of support. Credibility is the foundation of families' trust.
Required video
Caregivers add a short intro video visible on their profile. It lets families get to know you before the first visit.
Up-to-date availability
Caregivers show current days and times when they can provide care. The calendar must be kept up to date.
Delivery as booked
Care is provided according to the date, location and scope agreed at booking. Punctuality is essential.
Contact through Seeniorum
Contact about bookings, reports and payments goes through Seeniorum. This keeps both sides safe.
Report after every visit
After each visit the caregiver adds a report for the client. It confirms the work was completed.
Payout
Funds are paid to the caregiver within 24 hours of uploading the report, unless the client raises an issue with the visit.
Payout hold
If the client disputes the report, payout is held until Seeniorum's team resolves the matter.
Senior safety
Caregivers only perform tasks they are experienced in and that match the agreed scope of care.
Privacy
Caregivers do not publish any data, photos or information about the senior or family. We protect our clients' dignity.
Questions about cooperation?
Our caregiver support team is here for you. We will gladly help you through verification and your first booking.