Safety at Seeniorum
Seeniorum organises the process of choosing a caregiver, booking, payment, reporting and raising issues.
How does Seeniorum support safety?
Caregiver verification
Every caregiver goes through a review of their profile, details, experience, scope of support and profile materials.
Caregiver video
Video is a required part of the profile. Clients can see and hear the caregiver before booking.
Complete profile
The profile includes a photo, description, experience, scope of support, location, rate, availability, reviews and verification status.
Online booking
Clients see the date, hours, address, scope of support, senior details and price before paying for a booking.
Visit report
After each visit the caregiver adds a report that the client sees in their panel.
Client issues
Clients can raise concerns. In that case the caregiver payout is held.
Caregiver settlement
Funds are paid to the caregiver within 24 hours of the report, unless there are open issues.
Care coordinator
An add-on service providing ongoing contact with a professional coordinator for the family and senior.
What can a client report?
- Issues with the visit report
- Problems in the relationship with the caregiver
- Technical difficulties with booking or payment
- Care provided not matching what was agreed
- Caregiver absence at the scheduled time
- Any concerning situations regarding the senior
What can a caregiver report?
- Difficulty reaching the scheduled visit
- Senior not present at the care address
- Unable to contact the booking client
- Sudden deterioration in the senior's condition
- An exceptionally difficult visit
- Technical problems with the report or payout
Emergency situations
Seeniorum does not replace the emergency number, a doctor or ambulance. If life or health is at risk, call immediately: 112.
A safer way to organise care
Choose a caregiver, review the profile, watch the video, book a slot and receive a report after the visit.
Find a caregiver